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The Temp's Story
The challenge
I had worked for the same company as a warehouse operative after
leaving school 15 years ago. Sadly, the company was closing down
and I had to get another job quickly.
The uncertainty of what I was going to do was very stressful and
I didn’t know where to start. What’s more, the recruitment
companies I contacted didn’t give me much hope. One was very
vague about what work they had and couldn’t tell me any details.
The second agency asked me to come along to register without finding
out about me. The final agency said that the person I needed to
speak to was out at the moment and I would have to call back later.
This backed up what I thought about recruitment companies! However,
a few of my friends recommended a company called Response Recruitment,
so I telephoned the office to see what they could offer.
The approach
The person at Response was very thorough and undertook a mini
telephone interview. I was then invited into the office for a face-to-face
discussion to find out about my experience and what I wanted to
do. They assured me that they would be able to find work for me
and their confidence really put me at ease. In fact, when I got
home there was a message from Response saying that they had a job
for me starting the next day lasting for three weeks.
The support and service from Response didn’t end there. They
were really attentive, they told me all the important details even
down to taking my own packed lunch because there wasn’t a canteen!
On my first morning they took me to the job to make sure that I
got to know where the warehouse was and they introduced me to the
person I would be working for.
A friendly face was really important, I had worked for the same
employer for a long time so I was quite nervous! It also meant I
wasn’t late, I got to meet the right person straightaway and
he could show me what I needed to do. I needn’t have worried.
The job was very much like my old one and my boss, well he had been
told about me already!
The follow up from Response was very good. They called me in the
evening and again in the morning to make sure that I was still happy
with the job and to discuss any issues or answer any of my questions.
The benefits
After the job finished I continued to work for Response. I was
pleased to see that the way they worked didn’t change, their
high level of commitment to the client and the temp remained consistent.
They were not only interested in me and how I felt, but also in
ensuring that my bosses were confident that I was the right person
for them too!
I’ve realised that the majority of Response's temps are recruited
by word of mouth. The team understand that if you treat people with
respect and realise their ambitions and expectations they will want
to work with you again and again. What’s more, they’ll
recommend a quality service to others and good temps mean that their
clients are happy too!
With Response our temps get treated as individuals and our
clients get the best people for the job.
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